The following terms of service ("TOS") will apply to the agreement to provide service between Estro Web Services Private Limited ("Company"), and the individual or business entity identified on the order form for said services ("Customer"). These terms, along with the attached Acceptable Use Policy ("AUP"), shall hereinafter be referred to as the "Agreement" between the two above mentioned parties.
You agree to use all Estro Web Services Private Limited services and facilities at your own risk. Estro Web Services Private Limited specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Estro Web Services Private Limited be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold Estro Web Services Private Limited harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Estro Web Services Private Limited, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Estro Web Services Private Limited against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with Estro Web Services Private Limited's server.
Estro Web Services Private Limited reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from Estro Web Services Private Limited's server. Estro Web Services Private Limited shall be the sole judge of what violates this Policy.
At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan.
We accept payments via many payment gateways including PayPal, WebMoney, Perfect Money, Bitcoins, Bank Transfer to our Bank Account (In India) and all cards issued in India including Net banking via PayU India payment gateway. Clients are encouraged to pay by Perfect Money or Web Money or Bitcoins as it is the easiest way to handle payment at this time. Their are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.
We periodically send Payment Reminder Emails to all clients.
Invoice Unpaid Reminder : 5 days before the invoice due date.
First Overdue Reminder : 1 day after the invoice due date
Second Overdue Reminder : 3 days after the invoice due date
Third Overdue Reminder : 5 days after the invoice due date
All PayPal payments need to be sent manually.
* Choose Postal Address : No Physical Delivery Required *
* WE ACCEPT VERIFIED PAYPAL ACCOUNTS ONLY *
Client details provided to us (including email) MUST match with PayPal account Holder.
Otherwise, Send us following Docs with your Order/Invoice Details to email@example.com within 24 hours.
For PayPal Payments : A Valid ID Proof (Passport or License or National ID) of PayPal Account Holder
You can also submit a support ticket and attach your document with the ticket.
If you do NOT submit above documents within 24 hours, your order will be canceled & payment will be refunded.
We DO NOT STORE these documents and they are deleted immediately after your order verification.
All accounts are billed according to the dates they were first activated on.
We generate all invoices 10 days before the due date.
If you will not pay for service on your due date, your account will be suspended on the next day of your due date.
If you will not pay for service renewal in 5 days after your due date, system will assume that you're NOT interested in renewing your account and in that case, your account will be terminated on 6th Day.
All data will get deleted and the server space will be re-used for some another client. Client will be responsible for any data loss due to such suspension or termination as it is performed automatically by system if services are unpaid.
We don't charge LATE FEES. If you account/order is terminated or cancelled, you will need to make a fresh order.
All services provided by Estro Web Services Private Limited may be used for lawful purposes only. The laws of the Indian Government apply. Transmission, storage, or presentation of any information, data or material in violation of any Indian Country, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Estro Web Services Private Limited and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. Our acceptable use policy is actively and strictly enforced. Offending content or users are suspended from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken.
Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company.
Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
Illegality In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material. Undesirable Content Certain types of content are not allowed on our network. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software, audio and video downloads may only be hosted if you are the writer and copyright owner of the resources or you have a right to distribute the materials. Accounts suspended due to content or AUP violation are not refunded under any circumstances.
The following acts will be considered violations of the AUP:
4.1 Illegal Use
includes, but are not limited to:
The client make sure
Using a shared account as a backup/storage device is not permitted, with the exception of one cPanel backup of the same account. Please do not take backups of your backups.
Hosting and Distributing Copyrighted Film Music from any language is strictly prohibited on the our servers. We will have to suspend your site without notice if a complaint is received about your site distributing such content. We also do regular audits to keep a check on such content being hosted on our servers.
Websites Distributing Copyrighted Music, Games, Mobile Apps, General Applications or any third-party paid Softwares are also not allowed on our servers. We do regular audits to keep a check on such content being hosted on our servers. As part of our Anti-warez measures, we strictly do not allow such applications and content to be hosted on our servers.
It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.
The following scripts and programs are banned from use on our servers and may not be uploaded or run. Reasons for banning them include adverse effects on server load, invitations to hackers/spammers/criminal activity, etc.
We allow torrent activities from Private Trackers only.
We NEVER allow any of our client to use public tracker for any kind of torrent activties including leeching, downloading or seeding etc. If some client use any public tracker, he does so on his own risk and he is solely resposible for it. We will immediately suspend such accounts if we get any kind of complaint regarding that torrent or IP or Account.
We provide Specialized hosting services and each service have some specefic scripts that can be used with that service.
e.g. RapidLeech Hosting : Only RapidLeech script is allowed. Any similar or any other type of script is STRICTLY NOT allowed.
Similarly sBorg Hosting is bound to sBorg script, TFRL Hosting is bound to TorrentFlux B4rt and rapidleech script only.
Seedbox Hosting is bound to ruTorrent/Transmission and Rapidleech.
VPS have their specific terms of service and if you want to host anything other than normal websites, you will need to contact us and take an advance permission.
Our Services comes with a basic level ddos protection. You should harden your VPS/server security with firewall, antivirus and other applicable softwares to get a better protection against DDoS attacks. Please note the following policies in case of an incoming/out going attacks via your VPS/Server.
INCOMING ATTACK on your VPS/Server :
1st Incident : Your IP will be null-routed for 24 hours or more and it can be reactivated if we think attack is stopped.
2nd Incident : If the attack comes again, we may null-route your IP for 72 hours or more and it can be reactivated if we think attack is stopped.
3rd and final incident : If the attack still continues, we will close your VPS/Server and provide you a way to backup your data. We may also decide to stop providing any new services to you or close your account permanently in case of frequent attacks on your services.
OUTGOING ATTACK from your VPS/Server :
We stritcly DO NOT allow such acvities on our network including but NOT limited to DDoS/other Attacks, port scanning, hacking/cracking activites etc. If we found your services are involved in such activites, it will be suspended immediately and it may be closed permanently depeing upon severity of the attack/issue.
All of Our Services with unmetered/unlimited bandwidth are subject to this fair usage policy.
5.1 DATA USAGE
Unmetered Bandwidth does not mean infinite data usage.
By Unmetered Bandwidth, we mean that there is no specific bandwidth limit and you can use as much bandwidth as you want as long as you do not overload the server uplink or routers.
Since all of our services operate under shared environment, therefore clients are expected to use a fair share amount of bandwidth and don't overload server resources.
We regularly monitors bandwidth usage pattern of clients and any abusive usage of bandwidth will result in immediate suspension of services. If we classify your usage as abuse, your services may be immediately suspended and you may be denied to provide any more services in future.
No Refunds will be applicable in such cases of Breach of FUP.
We strictly do NOT allow Video/Audio streaming or any such high bandwidth usage applications on our VPS Hosting services.
All Server have a dedicated uplink shared among multiple clients generally between 10-12. Therefore, you can NOT expect all the speeds of uplink/port for yourself all the time.
All users will properly use the assigned resources in a fair manner without interfering other users in the same environment, otherwise, Estro Web Services has every right to regain control of the abused resource from users without prior notice. Estro Web Services will NOT be liable nor responsible for any customer/user loss out of this arrangement, and there will NOT be any refund of customer paid fee.
Users of all services agree NOT to interfere with other users in an unfair or malicious manner such that other users are not able to receive due level of services. In all services, the word "unlimited" refers to an "unmetered" usage, and subject to this Fair Usage Policy. Estro Web Services reserves the right to impose restrictions of various sorts to ensure a fair usage amongst the user community without prior notice, to existing and new users, and upon repeated warnings, suspend and/or terminate offending users.
Any client abusing server resources or violating ToS/AUP will be suspended immediately and will be charged between $2 to $5 Service Re-activation Fees depending on type of abuse and previous number of suspensions for that client. All such accounts will be re-activated only after receival of Service Reactvation charges. We reserve the right to deny any request for re-activation after/before payment of service reactivation charges to maintain server stability. We reserve the right to terminate a client's account without his prior permission or without contacting him for any reason including but not limited to any kind of server abuse, multiple suspension of client's account due to breach of ToS/AUP etc.
Estro Web Services Private Limited shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Estro Web Services Private Limited servers going off-line or being unavailable for any reason whatsoever. Furthermore, Estro Web Services Private Limited shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Estro Web Services Private Limited servers. All damages shall be limited to the immediate termination of service.
Estro Web Services Private Limited cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by Estro Web Services Private Limited are resold. Thus, certain equipment, routing, software, and programming used by Estro Web Services Private Limited are not directly owned or written by Estro Web Services Private Limited. Moreover, Estro Web Services Private Limited holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as Estro Web Services Private Limited sees fit. FURTHERMORE, Estro Web Services Private Limited retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.
By purchasing any of our services, you already agree to this Terms of Service (ToS) Agreement. If you don't agree to these services, either don't purchase any service or if already purchased, immediately cancel it. No refund will be processed in such case.
Last Update Date : January 2017